Apprenticeship Vacancies
Hafod y Wern - Office Administration Apprentice
Job Description
The School Office Administrator is the central point of contact for pupils, families, staff, and visitors. They provide high‑quality administrative, organisational, and communication support across the school. A School Office Administrator keeps the school running smoothly — maintaining communication, records, safeguarding procedures, and day‑to‑day organisation — while providing a warm, professional welcome to families and visitors.
Duties include:
Key Responsibilities
- Front-of house- public facing — Provide a welcoming, professional reception for pupils, parents, staff, and visitors; manage enquiries in person, by phone, and via email.
- Attendance administration — Record pupil lateness, ensure absence messages are passed on
- Safeguarding compliance — Ensure visitor and pupil sign‑in procedures, ID checks
- Communication coordination — Prepare letters, newsletters, messages, and digital updates for families; support staff communication systems.
- Pupil records management — Update pupil information, process admissions and leavers.
- Administrative support — Assist senior leaders and teachers with photocopying, filing, scheduling, and document preparation.
- Finance and ordering — Process orders and supplies upon delivery
- Medical and first‑aid support — Maintain first aid records, medical records, and liaise with parents regarding pupil health needs and/or medication.
- Event coordination — Support organisation of school trips and whole‑school events.
- Confidentiality and professionalism — Handle sensitive information discreetly and uphold GDPR requirements.
Essential Criteria:
Person Specification
Essential Skills & Qualities
- Excellent communication — Clear, warm, and professional with children and adults.
- Strong organisation — Able to prioritise tasks, manage deadlines, and maintain accurate records.
- IT proficiency — Confident using Microsoft Office, email platforms
- Attention to detail — Accurate data entry, careful record‑keeping, and reliable follow‑up.
- Teamwork — Works collaboratively with staff, leadership, and external agencies.
- Calm under pressure — Able to manage a busy office with professionalism and positivity.
- Commitment to safeguarding — Understands and follows safeguarding and confidentiality procedures.
Desirable Criteria:
- Experience in a school office or educational setting
- First‑aid qualification
- Welsh language skills (advantageous in Wrexham)
As part of this apprenticeship, the successful candidate will undertake a structured training programme that includes:
- On-the-job training – gaining practical experience within a school / office setting.
- Off-the-job training – attending sessions covering safeguarding, behaviour management, child development, and learning strategies.
- Regular assessments and feedback to track progress and improve skills.
- Additional learning support, particularly in literacy, numeracy, and communication.
This is an excellent opportunity to develop a career in education with progression opportunities available upon successful completion.
Entry Requirements & Expectations
- A strong interest in working in an educational setting.
- A willingness to learn and undertake professional training.
- A commitment to completing the apprenticeship and gaining the qualification.
- Good communication, teamwork, and interpersonal skills.
- A professional and responsible approach to working with children.
- Full adherence to school safeguarding and conduct policies.